Bat365's Privacy Policy – Your data is our responsibility

1. Introduction & Purpose

Bat365 is a trusted online Sports Betting and gaming platform serving millions of members across Bangladesh and the surrounding region. We believe every member's personal information belongs to them — we use it solely to provide our services, never to sell or misuse it.

This Privacy Policy is designed to clearly inform you:

• What information bat365 collects about you.
• What your information is used for.
• Who your information may be shared with and under what circumstances.
• The measures we take to protect your information.
• Your rights regarding your personal data.

Bat365's Privacy Policy is built in accordance with international data protection standards and is reviewed on a regular basis.

2. What Information We Collect

Bat365 collects your information in several ways. See the details below:

A) Directly from You

• Registration details: Full name, date of birth, email address, phone number, residential address.
• Identity Verification: Copy of National ID (NID), passport, or driving licence.
• Payment Information: Mobile banking number (bKash, Nagad, Rocket), bank account details.
• Contact details: Messages sent to support via live chat, email, or phone.

B) Automatically Collected Information

• Device information: IP address, browser type, operating system.
• Usage History: Login times, pages visited, betting history, gaming patterns.
• Cookies & Tracking: Information collected through cookies, session tokens, and similar technologies.

3. How We Use Your Information

Bat365 uses your information only for specific, legitimate purposes. Full details are outlined in the table below:

You can opt out of marketing communications at any time through your account settings.

4. Data Sharing Policy

Bat365 never sells your personal data to third parties. However, limited information may be shared in the specific circumstances outlined below:

• Payment Providers: bKash, Nagad, Rocket, and other payment gateways receive the information necessary to complete transactions.
• Legal Authorities: Information may be disclosed in response to a lawful order from a government or regulatory authority.
• Anti-fraud organizations: Limited data may be shared with industry-standard organisations to verify suspicious activity.
• Technology Service Providers: Third parties providing hosting, security, or analytics services may process certain data — however, they are bound by strict confidentiality agreements.
• Business Transfer: In the event of a business merger or acquisition involving bat365, your data may transfer to the new owner — however, this policy will remain in effect.

5. Cookies & Tracking Technologies

Bat365 uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and ensure the platform functions correctly.

Cookie Type

• Essential Cookies: These are essential for login sessions, security tokens, and core platform functionality and cannot be disabled.
• Functional Cookies: Remembers your language preference, layout settings, and other personalized configurations.
• Analytics cookies: This data helps us understand which pages get the most traffic and where issues arise, so we can continuously improve the platform.
• Marketing cookies: Used to show relevant promotional content based on your interests. These can be opted out.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.

6. Our Data Security Measures

Bat365 follows industry-leading technologies and processes to keep your data secure:

• 256-Bit SSL/TLS Encryption: All data exchanged between your browser and bat365 servers is fully encrypted in transit.
• Firewall & Intrusion Detection: Advanced firewall systems are in place to block unauthorized access.
• Two-Factor Authentication (2FA): Enable two-factor authentication for an extra layer of security on your account.
• Regular security audits: Systems are regularly tested by independent third-party experts.
• Restricted Access Controls: bat365 employees may only access specific data as required for their role.
• Data Backup: Regular backups are stored on secure, encrypted servers.

7. Your Data Rights

Under bat365's Privacy Policy, you have the following rights:

1. Right to Access: You may request to know what information we hold about you.
2. Right to Rectification: You may request corrections to any inaccurate or incomplete information.
3. Right to Erasure: Under certain circumstances, you may request the deletion of your data, provided there are no legal obligations requiring its retention.
4. Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your data.
5. Right to data portability: You can request a copy of your data in a structured, portable format.
6. Right to Object: You may object to your data being used for marketing or profiling purposes.
7. Right to withdraw consent: You may withdraw consent for data processing at any time.

To exercise these rights, support@bat365.clickEmail us at. We aim to respond within 30 days.

8. Data Retention Periods

Bat365 does not retain your data longer than necessary. Below are the retention periods for different types of information:

Once the retention period expires, data is securely deleted or anonymized.

9. Protection of Minors' Data

Bat365 strictly prohibits anyone under the age of 18 from participating on the platform. We do not knowingly collect or process personal data from minors.

• An age verification process is in place at the time of registration.
• Any data collected from a minor will be deleted immediately.
• If a parent or guardian has concerns support@bat365.clickYou may reach us at.

10. Changes to the Privacy Policy

Bat365 may update this Privacy Policy from time to time. When changes are made:

• You will be notified by email at least 14 days before any significant changes take effect.
• The "Last Updated" date at the top of this page will reflect any changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

11. Contact & Complaints

For any questions, requests, or complaints regarding our privacy policy, please contact us:

• Email: support@bat365.click
• Live Chat: Live chat is available directly at bat365.click.
• Help Center: Help Center Page View.

We process all privacy-related requests within 30 days.